Support

Quick help

My trainer or heart-rate monitor will not connect

Make sure Bluetooth is enabled, the device is awake and it is not already connected to another app or device. Keep the trainer or monitor close to your iPhone, then reopen the connection screen in Inside Edge Ride.

ERG mode is unavailable

ERG control requires a compatible smart trainer that exposes the necessary Bluetooth Fitness Machine controls. Some trainers provide power data without accepting target-power commands.

The news or workout content is not loading

These features retrieve content over the internet. Check your connection and try again. Core calculators, training-zone references and previously available local features remain separate from these downloads.

Before contacting support

Please include your iPhone model, iOS version, app version, trainer or monitor model, and a short description of what happened. Do not send passwords, payment details or sensitive health information.

Contact support

For help with Inside Edge Ride, email support@insideedge-studios.com.

Before App Store submission: confirm that this mailbox is active and monitored.